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°¿µ¿Á ( Kang Young-Ok ) - Ãæ³²´ëÇб³º´¿ø
±è¸í¼÷ ( Kim Myung-Sook ) - È£¿ø´ëÇб³ °£È£Çаú Àå°æ¼÷ ( Jang Keong-Sook ) - ûÁÖ´ëÇб³ °£È£Çаú
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Abstract
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Purpose: This study was done to identify perceived patient-centered care and nursing service satisfaction in order to predict hospital revisit intention among inpatients who received comprehensive nursing service.
Methods: Participants were 190 inpatients admitted to the comprehensive nursing service unit of one university hospital in D city. Data were collected with structured questionnaires from April 2 to July 2, 2018, and analyzed using descriptive statistics, t-test, one way ANOVA, Pearson correlation and stepwise multiple regression with SPSS/ WIN 23.0.
Results: Scores for patient-centered nursing awareness averaged 4.11, for nursing service satisfaction, 4.49 and for hospital revisit intention 4.65 on a five-point Likert scale. Patient-centered nursing awareness, nursing service satisfaction, and reasons for using comprehensive nursing service explained 36.4% of variance in hospital revisit intention(F=37.10, p<.001). Nursing service satisfaction(¥â=.41, p<.001) followed by patient-centered nursing awareness(¥â=.23, p=.001), and reasons for using comprehensive nursing service(¥â=.15, p=.015) were the significant factors that predicted intention to revisit hospital.
Conclusion: Findings show that nursing service satisfaction and patient-centered nursing awareness are crucial to increasing patients¡¯ intention to revisit the hospital. It is important to develop various educational programs and conduct systematic education to strengthen patient-centered nursing to improve the nursing service satisfaction on comprehensive nursing service units.
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KeyWords
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ȯÀÚ, ȯÀÚÁ߽ɰ£È£, ȯÀÚ¸¸Á·, º´¿ø, ÀçÀÌ¿ëÀǵµ
Inpatients, Patient-centered care, Patient satisfaction, Hospitals, Intention
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